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Booking

Q&A

Q&A

ホーム / Q&A

Do you have parking areas?

Please note that our hotel does not have a parking lot. We will be happy to guide you to a nearby coin parking. If you would like parking guidance, please contact the hotel directly.
★Guests who make a reservation through our homepage will receive discounted parking coins for a designated coin parking lot.

Can I leave my luggage before check-in / after check-out?

To all guests, luggage storage is available free of charge both before check-in and after check-out. Please feel free to inform the front desk at your convenience.
★Refrigerated and frozen items are also possible to store at the front desk upon request.
★ Non-guests may also use our luggage storage service via “Ecbo Cloak.” or direct phone call or e-mail. For more details, please refer to the link below:View details

Can I smoke in my room?

Smoking in our hotel is forbidden, so please smoke in designated smoking areas on the ground floor and 7th floor, otherwise we ask those who do not follow an above rule to pay ¥20,000 for the cleaning.

Can those who have not made a reservation enter guest rooms?

Only those who have made a reservation can enter their rooms, so please meet them in the lobby.

Is massage service available?

No, it is not. Only those who have made a reservation can enter their rooms.

Can I order food delivery to my room?

You can order food delivery. However, please make sure you get them in not your room but the lobby. We can not receive and keep them at the reception.

Can I watch something like YouTube via TVs in my room?

Please note that IPTV is not installed in our hotel. However, A fire TV stick can be rented at the front desk.
★Please note that availability is limited. Thank you for your understanding.

What kind of facilities and toiletries do you have?

Every guest room is equipped with standard amenities.
The following amenities are available: Mineral water, toothbrush, face towel, bath towel, bath mat, drip coffee, green tea, roasted green tea (Hojicha), shampoo, conditioner, body soap, face & hand soap, slippers, electric kettle, cups, hair dryer, air purifier, hairbrush, body towel, razor, and cotton set.
★ We have a wide variety of rental items available. For more details, please refer to the link below: View details

Do you have rental items?

We have a wide variety of rental items available.
For more details, please refer to the link below: View details

What kind of payment methods is available?

It is as follows. Cash・Credit card・PayPay・Electronic money・Prepaid IC card for public transportation only in Japan・Rakuten Edy・WAON・nanaco

Is the Wi-Fi available?

You can use the Wi-Fi in our hotel including all rooms and the lobby for free. We tell you the password when you check-in.

Is there a large public bath in your hotel?

No, there is not.

Can only children stay your hotel?

We require to submit a consent form signed by your parents in that case. Please download it below and please make sure to submit it when you check-in.
※It is required to submit one form per every single children.
Consent form

Is co-sleeping with children available?

Those who are 0 - 11 years old are available for free as long as one child co-sleeps with one adult.

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